🛡 For ages 21+ only

ng99 Responsible Gaming — Keep the Fun Safe

ng99 believes the best gaming experience is possible only when you stay in control. Our tools and guidelines are here to help you play safely and mindfully at all times.

Important: ng99 is an entertainment platform for people aged 21 and above only. Gaming is a source of fun — not a source of income. If you feel gaming is having a negative impact on your life, please use the tools below or contact us.

At ng99, we believe responsible gaming is not just a rule — it is part of our core philosophy. Our goal is to provide a safe and enjoyable experience for players across Bangladesh. That is why we have built an environment where you always have full control over your own gaming.

Gaming becomes a problem when it is no longer a form of entertainment — when you keep playing regardless of losses, repeatedly play to recover lost money, or neglect family and friends because of gaming. On this page we will help you recognize those signs and take action in time.

21+

All ng99 services are available to people aged 21 and above only.

Our Responsible Gaming Tools

Deposit Limit

You can set the maximum amount you deposit per day, per week, or per month yourself. Setting this limit keeps your budget in control at all times and reduces the risk of overspending.

Time-Out Break

If you feel you need a short break, you can take a time-out at any time — from a few days to a few weeks. During a time-out, no betting activity will be possible on your account.

Self-Exclusion

If you feel you need a long-term break from gaming, use the self-exclusion option. During this period your account will be completely inactive and no login or betting will be possible.

Betting Limit

Not just deposits — you can also set how much you wager in each session. This tool helps you enjoy games in a measured and planned way.

Activity Review

View your gaming history and deposit and withdrawal details at any time. Reviewing your own activity is an important part of responsible gaming.

Support and Guidance

If you experience any difficulty, ng99's 24/7 live chat support is available at all times in both Bengali and English. Our team is always ready to point you in the right direction.

Assess Yourself

If the answer to even one of the following questions is "yes", it may be time to pause and seek support.

Do you keep playing games repeatedly to recover money you have lost?
Has gaming caused you to lose focus on your family, friends, or work?
Have you ever spent money beyond your own budget?
Do you become irritable when you cannot game?
Have you hidden the amount of time or money you spend on gaming from family or friends?
Is gaming affecting your daily routine, sleep, or health?

Age Verification — 21+ Policy

To open an account and play on ng99, you must be at least 21 years of age. We verify age at registration and may request relevant proof of identity. Protecting minors from gaming is one of our highest priorities. If you suspect a minor in your household is gaming from your device, please contact us immediately.

How Deposit Limits Work

The minimum deposit at ng99 is ৳100. However, you can set a daily, weekly, or monthly maximum deposit limit from your account settings. Once a limit is set, reducing it takes effect immediately, but increasing it requires a waiting period — so that decisions are not made on impulse.

Self-Exclusion — Protect Yourself

Self-exclusion is a powerful tool you can activate at any time. It is possible to completely deactivate your account for a set period (for example, 30 days, 6 months, or 1 year). During this period no bonus offers or marketing messages will be sent either. Even after self-exclusion ends, the account does not reactivate automatically — it can only be reactivated through a conscious decision.

Is Gaming an Investment? No, It Is Entertainment

Never think of gaming as a way to earn income or make investments. In both casino games and sports betting, outcomes depend primarily on chance. There is no guarantee of winning over the long term. So play only with money whose loss will have no impact on your daily life.

Set a budget before every gaming session.
Do not place larger bets trying to recover losses.
When you win, set some aside — do not wager all the money again.
Keep gaming limited so it does not become a compulsion.
Do not play if you have not slept, are feeling low, or have been drinking.

Protection of Minors

If there are younger members in your household, make sure they cannot access your ng99 account. Use a password or screen lock on your device and keep your login details secure. If you have any suspicion, inform our support team immediately — we will take the necessary steps.

Your Control, Your Decision

ng99 gives every user the ability to manage their gaming experience entirely on their own terms.

Daily Limit

Set separate deposit and betting limits for each day.

Weekly Limit

Keep a maximum cap on your total spending over seven days.

Monthly Limit

Plan a monthly budget to avoid surprises at the end of the month.

Account Closure

Activate a temporary or permanent self-exclusion whenever needed.

Need Help? We Are Here

ng99's support team is always ready for any concern or question related to gaming. Reach out to us — no judgment, just support.

Live Chat

24 hours, 7 days — in Bengali and English. Share your question or concern at any time.

Email Support

[email protected] — you can also send self-exclusion or other protection-related requests by email.

Enjoy Safe Gaming

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