ng99's Privacy Policy

ng99 is a trusted online gaming platform committed to providing a safe and transparent service for users in Bangladesh. This Privacy Policy ("Policy") describes how ng99 collects, processes, stores, and protects your personal information when you use our website and services.

Please read this Policy carefully. By using our services, you consent to the data processing practices described in this Policy. If you have any questions, please contact our support team.

This Privacy Policy applies to all of ng99's services, websites, and associated applications. It applies to all registered members, guest users, and anyone who visits our website. This Policy does not apply to third-party websites or services, which may have their own privacy policies.

When you register with ng99 or use our services, we may collect the following types of information:

• Full name, date of birth, and age verification details
• Email address and contact details
• Mobile number and payment account information (bKash, Nagad, Rocket, Upay)
• Password and account security information (stored in encrypted form)
• Government-issued document details provided for identity verification (where applicable)

We maintain records of your financial transactions to ensure secure payments and prevent fraud. This includes:

• Deposit and withdrawal history
• Transaction amounts, dates, and methods (bKash, Nagad, Rocket, or Upay)
• Bonus claim and wagering activity details
• Account balance change logs

We do not store complete payment card numbers or confidential bank account details.

When you use our platform, we automatically collect certain technical information:

• IP address and device type
• Browser version and operating system information
• Login and logout times and session information
• Game play history and activity logs
• Information collected through cookies and similar tracking technologies

ng99 uses your information for the following purposes:

• To create, manage, and maintain your account
• To process transactions and confirm payments
• To verify age and enforce the 21+ policy
• To improve platform performance and security
• To personalise your preferences and experience
• To identify and resolve technical issues

We use your information to detect and prevent fraud, money laundering, and other illegal activities. It is also used to enforce responsible gaming policies and to identify problematic gaming behaviour at an early stage.

Using the contact information you have provided, we:

• Send transaction-related notifications
• Send account alerts and security messages
• Respond to your support requests
• Inform you of changes to the terms of service

If you do not want to receive promotional communications, you can change that preference at any time through your account settings or by contacting support.

ng99 strictly controls the sharing of your information with third parties. We disclose information only in the following circumstances:

• Payment Processing: To complete transactions with payment service providers such as bKash, Nagad, Rocket, or Upay
• Technology Partners: To a limited extent with the technology service providers used to operate the platform
• Legal Obligations: In accordance with valid requirements from law enforcement or regulatory authorities
• Fraud Prevention: To assist in the investigation of financial crimes or fraud

Except in the cases above, we do not disclose any of your personal information to third parties without your consent.

The third-party services we use may only process your information according to our instructions, and they are bound by strict confidentiality agreements. These providers may not use your information for their own commercial purposes.

ng99 uses industry-standard security technology to keep your information safe. SSL encryption is active on our platform, which protects data transfers between you and our servers. Our systems have firewalls and access controls in place to prevent unauthorised access.

• All data transmissions secured with SSL/TLS encryption
• Passwords stored using industry-standard hashing algorithms
• Regular security audits and vulnerability assessments are conducted
• Automated systems active to detect suspicious activity
• Data access restricted to authorised staff only

Your role is also important in keeping your account secure. We ask that you use a strong password that is not used anywhere else, and that you never share your login details with anyone under any circumstances. If you suspect your account has been compromised, notify our support team immediately.

Cookies are small data files that your browser stores on your device when you visit our website. ng99 uses cookies for the following purposes:

• Essential Cookies: To ensure the core functionality of the platform, such as maintaining login sessions
• Functional Cookies: To remember your preferences and settings
• Analytics Cookies: To understand how our services are being used, which helps us make improvements
• Security Cookies: To detect and prevent fraud

You can control cookies by changing your browser settings. Please note that disabling cookies may limit some functionality of the platform.

You have the following rights regarding your own information:

• Right of Access: The right to know what information we hold about you
• Right of Rectification: The right to request correction of inaccurate or incomplete information
• Right of Erasure: The right to request deletion of your information in certain circumstances
• Right to Restriction of Processing: The right to request that processing of your information be limited in certain cases
• Right to Object: The right to object to the processing of your information for specific purposes

To exercise these rights, contact our support team via live chat or email us at [email protected]. We will process your request as quickly as possible.

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations. When information is no longer needed, we securely delete or anonymise it.

Even after an account is closed, we may retain certain information for a defined period due to legal or regulatory obligations. Once that period ends, that information is also permanently deleted.

ng99 services are for persons aged 21 and over only. We do not intentionally collect any personal information from minors. If we become aware that a minor is using our services, we will immediately close that account and delete all associated information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technological developments, or legal requirements. For any significant changes, we will give you advance notice through the platform and/or to your registered email.

If you continue to use our services after a change, this will be considered your acceptance of the updated Policy. We advise you to visit this page regularly.